Our Shipping Policy

Please note that all parcels are posted via Australia Post and have tracking number. You should provide a mobile number with your order so you will be notified of your parcels journey. By placing an order on this website, you understand that delivery times are now in control of Australia Post.

Custom Pre-Orders
Our custom order options mean the item is made to order. Please read the information on each product for estimated delivery times as this can vary.

Backorders
Please note, if any items in your order are placed on backorder, we do not send your other item(s) until the order is complete. Backorder information and turnaround time is available on the product pages of the item you wish to order.

Shipping Costs
Our ceramics studio is based in Southern Victoria, Australia. We take great care to send the ceramics to you as safely and quickly as possible. Postage and handling charges are additional to the retail price and calculated upon checkout.

Shipping ceramics safely requires lots of packaging and big boxes for protection. However, we aim to keep shipping costs as low as possible for our customers. Furthermore, we're proud to offer FREE SHIPPING on all domestic orders above $250!  

Shipping Times

Once full payment has been received for your order, items will ship within 1-3 business days (unless the item(s) are a custom order or what you are after is placed on backorder, of which you will be notified during checkout). All domestic orders are sent with Australia Post. To ensure safe delivery, all orders have a tracking number. You will receive a notification by email with a tracking number once your order is dispatched. Delivery usually takes 2-5 business days from shipment date to arrive, longer for remote areas.

 IMPORTANT - Please ensure that the delivery details entered during checkout are correct. We can not be responsible for orders delivered to an incorrect address provided to us by you. It is your responsibility to ensure you will be able to receive the parcel. If a parcel cannot be delivered, re-delivery charges may apply.